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Frequently Asked Question

FAQ / Linux Shared Hosting

Whats are the Reasons for Access Failure in cPanel?

The following are the probable reasons which would lead to a failure in accessing your cPanel,

Public IP Blocked:
In case, if you are unable to access your cPanel login page, then your public IP would have been blocked in the server. Refer the following FAQ to know How to Unblock your IP?.

Login Failure:
On the instance of login failures, you can reset the password to access your cPanel. Refer the following FAQ to reset the password in cPanel.

DNS Issue:
Make sure that your domain name is pointed to Hiox India server. If not, then update Hiox India hosting name server to your domain name. Please refer to the tutorial link below that guides you on how to update nameservers.

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