FAQ/ Sales and Payment/ sales-details

Questions on Sales and Payment

46 questions available

31
Under what circumstances a domain order will be cancelled by the service provider?

Under what circumstances a domain order will be cancelled by the service provider?The order will be cancelled under the following circumstances.>> When the payment is not completed on time.>> When the

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32
Can I cancel a order on my own?

Can I cancel a order on my own?Customers cannot cancel an existing order on their own. For further assistants on this you may send a mail to support@hioxindia.com

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33
How much should I pay to cancel a domain order?

How much should I pay to cancel a domain order?A domain ordered can be cancelled only within 5 days from the registered date. This feature may not be available on certain domain extensions. The cancellation

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34
Can I cancel a domain order on my own?

Can I cancel a domain order on my own?In most scenarios, you cannot cancel a domain order. For some extensions like .com, you can cancel the order within few days of placing the order. This will incur

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35
What is the cancellation charge for a domain order?

What is the cancellation charge for a domain order?The cancellation charge for a domain order is $1 per domain name. The cancellation can be done within 5 days from the date of registration.

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36
I already have two domains. Can I buy one more domain for my hosting account?

I already have two domains. Can I buy one more domain for my hosting account?Yes, Customer are entitled to buy any number of domains mentioning the same hosting account. Note that there is no limit fixed

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37
When will the account be suspended by the service provider?

When will the account be suspended by the service provider?In case a customer fails to renew his hosting space before the expiry date, then his account will be suspended. The Notification Mail will be

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38
Can I get discount for the purchase of more number of Static IPs at once?

Can I get discount for the purchase of more number of Static IPs at once?Customers will not be provided any discount, even if he/she buys bulk Static IPs at once.Use this link to have more information

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39
When an expired domain comes into common pool?

When an expired domain comes into common pool? A domain will fall into the common pool, only after certain number of days(which may vary for different domain extensions) from its expiry date. In this case,

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40
How to buy a https connection?

How to buy a https connection?Purchase the SSL certificate in order to get the https connections. SSL:Secure Sockets Layer is called as SSL. It is a protocol which establishes a secure connection between

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41
What are the features provided with the purchase of a domain name?

What are the features provided with the purchase of a domain name?Following are the features provided with the purchase of a domain,1. Privacy Protection(not available for certain extensions).2.Manage

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42
Is there any offers available for a domain transfer?

Is there any offers available for a domain transfer?There is no offer for the transfer of a domain. Generally when a domain is transferred, it will be done along with 1 year of renewal.Use this link to

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43
Can I purchase DNS and webspace separately?

Can I purchase DNS and webspace separately?A customer can purchase both DNS and webspace individually. But customer need to map both these features before using the website.

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44
What is your internet speed?

Hioxindia servers you with multihoming 1GB uplink with DDoS protection. It provides enhanced and reliable Internet connectivity without compromising efficient performance.

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