Frequently Asked Question

FAQ / Basics

To restore email accounts backup to new server or new hosting please follow the below steps.

First you must have your website backup taken from your cPanel or Plesk account.

To Get Your Backup:

Login to your old cPanel account.
Go to Backup Wizard -> Back Up -> Full Backup
Click on the Generate Backup button
Download the backup file from File Manager -> home/username
Extract the file and go to homedir -> mail -> domain.com (folder). You will find folders containing all Email IDs. All these folders are actually email accounts containing email data.
Select all folders and compress to upload in the new cPanel account.

To Restore Your Email Backup:

Login to your new cPanel account.
Go to Email Accounts and recreate all email accounts those were in your previous cPanel accounts
Go to File Manager -> mail -> domain.com (folder)
Upload your compressed file here from the backup folder.
Extract the compressed file and you are done.
Now login to your email accounts to check for your mails.


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