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FAQ/ Sales and Payment/ payment-details

Questions on Sales and Payment

38 questions available

16
What are the payment options available to make payment?

What are the payment options available to make payment?Normally, you can use either Online, Offline payment options to pay the amount.Payment Options LinkYou must have either one of the following to make

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17
When will be the invoice raised?

When will be the invoice raised?The invoice will be raised, only after we receive the payment from the customer. You can check the status of the invoice in your Client Login itself.

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18
Under what circumstances the payment failure happens?

Customer can make the payment either through any available online or offline payment options. Payment failure can happen in both the means. Payment failure happens in online payment method due to the following

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19
I paid before expiry date. But I got mail saying my account has been suspended due to non payment?

I paid before expiry date. But I got mail saying my account has been suspended due to non payment?It may happen in rare circumstances. By mistake the automated mail have reached you. So, send a mail to

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20
Is there any option available to deactivate the domain and get refund?

Is there any option available to deactivate the domain and get refund?Yes, you may deactivate or cancel your newly purchased domain within 4 days of the purchase. For which you need to send the cancellation

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22
Will there be any issues in domestic payment made through PayPal?

No, there will not be any issues in domestic payment made through PayPal. You can use the below two methods to make domestic payments,https://www.paypal.me/Hioxhioxsoftwares@gmail.com

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23
Do you provide any online payment gateway other than add fund option?

Do you provide any online payment gateway other than add fund option?Click Here to refer to the possible payment options available at Hioxindia.com

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24
I had made payment for my friend s domain order. Can I view all the information of that site?

I had made payment for my friend's domain order. Can I view all the information of that site?No, it is not possible. Even if you make payment for others, you will not permitted to view anything related

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25
When will you update the fund details, if I add funds to my add fund account?

When will you update the fund details, if I add funds to my add fund account?If you add funds via online payment, it will be updated immediately. If you add funds via bank accounts, then your funds will

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26
What can I do if the price is raised after I have made the payment?

What can I do if the price is raised after I have made the payment?If the price is raised unexpectedly then you can pay the difference amount in your next payment.

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27
Will you do the money reversal, if double payment was made through online?

Will you do the money reversal, if double payment was made through online?If you have made a double payment for an order, and we have received the same and it gets reflected in your client account, we

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28
How long the discount will be valid for a hosting package?

How long the discount will be valid for a hosting package?Discount offered for a hosting package will be valid for one year only. It cannot be continued for further renewals.

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29
Should I need to pay, if I want to change from one plan to another?

Should I need to pay, if I want to change from one plan to another?You are in need to pay only the cost difference between your old plan and the new plan.

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30
Is it necessary to pay higher to register an expired domain?

Is it necessary to pay higher to register an expired domain?It is not necessary to pay higher to register an expired domain in common pool. Customer can register the expired domain as a 'new domain' at

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