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Frequently Asked Question

FAQ / Sales and Payment


Is there any option available to deactivate the domain and get refund?

Is there any option available to deactivate the domain and get refund?

Yes, you may deactivate or cancel your newly purchased domain within 4 days of the purchase. For which you need to send the cancellation request from your registered email to support@hioxindia.com.

*Domain cancellation charges are applicable.

Our customer representative will then initiate the process and the remaining amount will be credited to your Hioxindia account. The condition is applicable only for domain purchase, but not applicable to orders placed using offers, discounts, or orders with hosting.

However, you can block the view of the site to users. For this you should remove the correct Name Servers of your domain.

However you cannot or may not cancel your new domain if it is older than 4 days. Likewise you may also not cancel or get refund for the domains or website names that you have renewed.

Time period of refund will vary with the mode of payment which you have made.

In case you made payment through Online or through Paypal then it would take 3 to 7 business days for you to obtain the refund amount. If the payment has been done by card, it will be refunded to the same card holder's account.

If you had made payment using Offline payment option, (either by Cash or Cheque), then it will take around 2 to 3 weeks for us to provide the refund amount to customers, as it involves a lot of process.

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