FAQ/ Sales and Payment/ sales-details

Questions on Sales and Payment

46 questions available

1
Do you offer unlimited bandwidth / space / transfer?

We cannot provide any user with unlimited bandwidth or disk space. To use unlimited bandwidth you have to opt for separate hosting plans or go for a dedicated web server. As there are other sites also

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2
Can I upgrade the web hosting space at any time

Upgrading Hosting Package: You can add additional web space or upgrade to a higher hosting package at any point of time.

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3
What does mean by Referral id ? i am new to HIOXINDIA what should i enter in the referral id section ?

If you have been referred by any of your friends who is being a  customer of HIOX already, they will be given a referral id.The referral id should be given while signing up as new customer to get your

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4
I have purchased web hosting, where can I find my cPanel details ?

Your hosting order will get processed instantly once if the payment is verified.The login credentials will reach your registered mail id in few minutes after the payment is completed.The mail you receive

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5
How to make Domain and Hosting order together?

How to make Domain and Hosting order together?Hioxindia offers an opportunity to apply for 'Domain & Hosting' order simultaneously. These two services can be bought at 'Hiox India' together or one service

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6
Can I Get Demo Hosting?

Can I Get Demo Hosting?Yes, you could avail demo hosting with Hioxindia for 7 days by signing the below form. Do click on the below url which would navigate you to the webpage with form.https://www.hioxindia.com/hostingDemoSignup.phpFill

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7
Even if I don t have a domain name, Can I buy a hosting package?

Even if I don't have a domain name, Can I buy a hosting package?Yes, you can purchase a hosting plan without a domain name. At the time of the hosting registration, you can give a dummy domain name.However,

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8
Is there is any cancellation policy available for both demo and other plans?

Is there is any cancellation policy available for both demo and other plans?No, we don't have the cancel or refund policy for all the packages. If you had bought a demo hosting pack and if you are satisfied

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9
How to change the wrongly placed domain name?

Customer can change or delete the domain name, within 3 days from the date of domain registration. Note that if you had done the domain deletion within the prescribed time period, the charge for deletion

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10
Are there any hidden charges added with the domain or hosting packages?

Are there any hidden charges added with the domain or hosting packages?No, there are no hidden charges added with the domain and hosting plans offered by Hiox India.

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11
I didn t receive any confirmation mail, after placing order for domain/hosting registration.

I didn't receive any confirmation mail, after placing order for domain/hosting registration.You may not receive the confirmation mail because you have just registered domain/hosting with HioxIndia, but

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12
Can you send the confirmation mail to my personal mail id?

Can you send the confirmation mail to my personal mail id?No, it is not possible to send the confirmation to the personal mail id. Normally we will communicate to our customers, only to their registered

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13
I want to buy hosting package. Will it need public IP address?

I want to buy hosting package. Will it need public IP address?No, the public IP address is not required while purchasing a hosting plan. Normally if a customer buys any available hosting package, we will

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14
Do you provide customized hosting package?

Do you provide customized hosting package?No, we do not provide customized hosting space at any circumstances. If needed, you can buy the hosting plan for a minimum period - 6 months for certain packages

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15
I didn t get any confirmation mail regarding the domain/hosting purchase?

I didn't get any confirmation mail regarding the domain/hosting purchase?Normally you will receive the confirmation mail for the order to your registered email id, after we had processed your order. The

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