FAQ/ Client Login/ renewals

Questions on Client Login

22 questions available

1
How to renew a Domain Name

You can easily renew your domain name by simply logging into your Hioxindia account.Kindly refer the tutorial how to renew your domain name (Click on the link) which guides you on how to renew and pay

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2
What happens if i do not renew my domain name on time?

Do not renew domain name on time?Whenever a particular domain name is not renewed till the Expiry date, it would slip into the Renewal Grace Period. This Renewal Grace Period would be for 30* days (for

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3
How to renew the domain/hosting from HIOXINDIA client account ?

How to renew the domain/hosting package in client account?1. Login to your client login2. Navigate through Orders--->Renewals3. Choose the orders need to be renewed along with the tenure, Proceed with

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4
How can I check the renewal of a domain/hosting plan?

How can I check the renewal of a domain/hosting plan?To identify the renewal date of your domain or hosting plan, you can just login to your Client Login and click the Renewals menu to view the renewal

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5
Can I go for half yearly renewal of hosting space?

Can I go for half yearly renewal of hosting space?No, it is not possible to do half yearly renewal for a hosting space. For renewals, you need to do it on a yearly basis only.But in shared hosting, the

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6
How do I know that my domain/hosting plan is going to expire?

How do I know that my domain/hosting plan is going to expire?There are two methods through which you can identify your domain/hosting plan's expiry date.Method 1:You will receive intimation through mail

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7
If I renew my domain name after its expiry date then how much time will it take to be active?

If I renew my domain name after its expiry date then how much time will it take to be active?It will take around 8 to 24 hours for the domain to be active, if you renew your domain name after its expiry

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8
I have recently renewed my domain. But still it shows expiry status in whois page?

I have recently renewed my domain. But still it shows expiry status in whois page?Even if you have renewed your domain name, the whois will take some time to reflect the original status of your website.In

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9
When will I receive invoice for renewal of domain/hosting plan?

When will I receive invoice for renewal of domain/hosting plan?The new invoices for renewal of domain name or hosting package, will be generated only before 15 days of the current expiry date.

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10
After renewing my expired site, when can I access it?

After renewing my expired site, when can I access it?After renewal, it may take up to 24 hours for the website expired to point back to the hosting servers. To avoid this issue, you should always renew

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11
Can I get discount for renewal of a domain/hosting?

Can I get discount for renewal of a domain/hosting?No, it is not possible. Generally discount cannot be given for the renewal of a domain or hosting package. Customer should take the responsibility of

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12
My package expires on tomorrow. Can I know the exact time when it expires?

My package expires on tomorrow. Can I know the exact time when it expires?We can provide you with the exact date of the expiry. The time or hours on that date when the package expires cannot be provided.

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13
How to renew a domain/hosting package?

How to renew a domain/hosting package?Follow the below steps to renew a hosting account.Step 1: Open Hioxindia site.Step 2: Login to your Client Login.Step 3: Now click on the Home menu. Step 4: Click

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15
What should I do to get additional grace period to renew my hosting space?

What should I do to get additional grace period to renew my hosting space?Customer who requires additional grace period, should send a mail to sales@hioxindia.com, to extend their grace period for their

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