Frequently Asked Question

FAQ / Other


When SSL will be Active?

Step 1: Go to Hiox India website and click on Log In.
Login

Step 2: Enter your registered e-mail id and password to sign in to your account.

Mail

Step 3: Click on Orders in the menu and choose My Invoices from the drop-down menu.

Hioxindia

Step 4: Now, My Invoice page will be shown, here you can see all the individual invoices for all your purchases made with Hiox India. Here, search your SSL invoice by entering the domain name in the Search Invoice box.

Searchinvoices

Step 5: Your SSL invoice with its status indicating in the numbers from 1 to 4 will be shown to you.
Here the Number (1) status indicates that SSL is in CSR Certificate Creation phase.
Number (2) status indicates SSL is waiting for enrollment.
Number (3) status indicates SSL is pending for verification.
Number (4) status indicates SSL certificate has been successfully generated.

Sslstatus

Step 6: You can also click on the SSL Status option to check the SSL certificate status. As per the above picture, the SSL is in status3, which indicates it is in pending for verification phase.

Step 7: You can also check your SSL status by browsing your domain name in the browser. If your website is redirected with the https:, then your SSL is in active status.

Step 8: In case, even after activation of your website is not redirected with https:, then contact our technical support team at @support@hioxindia.com.


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