FAQ/ General/ support-general

Questions on General

35 questions available

1
How to turnoff strict mode in mysql?

The option to turnoff strict mode in Mysql is only applicable for VPS or Dedicated Hosting customers.You may not be able to turnoff strict mode in Mysql in Shared servers. But, you may upgrade your hosting

More...
2
how to block domain in outlook?

You can block mail from specific sender by adding their e-mail address or their domain name to the Blocked Senders List. So whenever messages from those addresses or domain name in this list are always

More...
3
How to restore website backup?

How to restore website backup?To restore website backup, first you need to upload the tar file in your hosting plan.If you are a Hiox India customer, do as mentioned below:After uploading the 'tar file',

More...
4
My website has been suspended. Can I take a backup from it?

My website has been suspended. Can I take a backup from it?First, your website needs to be activated. After that you will be allowed to take the backup. Activate your site by renewing your hosting space.

More...
5
How to place Static IP in unblock list?

Follow the below steps to unblock your static IP address.Step 1: Login to your Client LoginStep 2: Navigate through Orders ------> MyInvoicesStep 3: Select the hosting plan you wish to unblock static IP

More...
6
Can I use the existing hosting account for my alternate domain?

Can I use the existing hosting account for my alternate domain? If you already have hosting account with us, then it is possible to host the alternate domain name with the hosting account. If you wish

More...
7
I had sent a mail to support. When will my query be solved?

I had sent a mail to support. When will my query be solved?As each query differs from the other, we cannot assure the time limit for the resolution. However, you can be assured of a reply/update within

More...
8
How can I replace my existing domain with other domain?

How can I replace my existing domain with other domain?Use the below steps to change the domain name of an existing hosting space with HIOX INDIA.Initially change the Name Server of the new domain that

More...
9
My website is hacked. What should I do to make it online?

My website is hacked. What should I do to make it online?First, you need to send a mail from your registered mail id to support@hioxindia.com, requesting to re-create the account. You should also look

More...
10
My demo account is converted into regular hosting plan. But space and bandwidth limit haven t changed.

My demo account is converted into regular hosting plan. But space and bandwidth limit haven't changed.For the above issue, send a mail to support@hioxindia.com from your registered mail id. Mention your

More...
11
How to submit a support ticket?

How to submit a support ticket?Follow the below steps to submit a support ticket.Step 1: Open HioxIndia website.Step 2: Click either Support icon or Support -> Ticket System in the home page. Step 3: Now

More...
12
When can a customer use the escalation form?

When can a customer use the escalation form?When a customer feels that the queries are not replied properly or if he/she hasn't received a good assistance from the support team, then he/she can use this

More...
13
How to use the Escalation Form at HioxIndia site?

How to use the 'Escalation Form' at HioxIndia site?Follow the below steps to use the Escalation Form.Step 1: Open HioxIndia site.Step 2: Click Support -> Escalate Support.Step 3: In the new page, fill

More...
14
How to change the domain ownership?

How to change the domain ownership?The concerned person i.e. the owner of the domain name should send a confirmation mail to support@hioxindia.com from his/her registered mail id, requesting to change

More...
15
Can I change the domain of the hosting account?

Can I change the domain of the hosting account?Yes, you can change the domain name of the existing hosting plan. Just send a mail to support@hioxindia.com from your registered mail id, requesting to update

More...