FAQ/ Hosting

"Hosting" Related Questions

117 Questions Available.
1
What is Hosting?

HostingWeb hosting is a web space where you can manage your website's files / folders,database,email and lot of features.

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2
How can I pay for web hosting?

Most web hosts will accept debit / credit, Net banking, Cash Deposit and some will accept Pay-pal / Money Order / Cheque.

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3
How can I add packages for my reseller hosting package?

Add Packages for Reseller hostingYou can add packages using WHM panel and can map it to the accounts. The below given tutorial link will guide you through the

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4
How can I host a domain under reseller hosting.

Unlimited domains can be hosted under reseller hosting package. First create packages in

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5
Is any charges for changing hosting space domain name?

Changing hosting space domain name for the first time can be done at free of cost. But, from the second time onwards charges are applicable to change the hosting space domain

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6
How many domains can I host in reseller hosting package?

The no. of domains can be host it depends on the plan which you are choosing.Say, If you are choosing the plan 10000, you can host 25 Domains. Also you can create own packages for your customers

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7
Can I upgrade the web hosting space at any time

Upgrading Hosting Package: You can add additional web space or upgrade to a higher hosting package at any point of time.

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8
How to renew the domain/hosting from HIOXINDIA client account ?

How to renew the domain/hosting package in client account?The procedure to renew the domain/hosting package in Hiox India is a very simple one. This can be

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9
Can I upgrade or increase my reseller web hosting space at any time.

Upgrading Reseller Hosting Package:You can add additional reseller web space or upgrade to a higher hosting package at any point of time.Additional reseller

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10
How many E-mail ids can I create in a hosting package

The email account limit varies from plan to plan. You can check your allowable email account limit in the right pane of your cpanel under statistics section.

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11
Changing hosting package password

Changing Web Hosting/cpanel password:Your can change or modify the password of the web space or hosting package using the simple Reset Password option

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12
Why Linux for web hosting

Linux hostingLINUX / UNIX operating system has been known to be very stable and robust. Any website hosted on Linux server will have very high up-time i.e. 99%.

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13
how to check hosting expiry date?

The domain or hosting expiry date can be fetched from the Client Login. Once logging into the Client login, Navigate

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14
how long does it take to setup hosting?

Once hosting purchased, hosting account will be hosted in server and login credentials will be shared to registered mail id instantly.If you registered domain name with us ,then

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15
Can I skip from Linux hosting to Windows hosting?

Yes, you can change hosting package from Linux to Windows. You can't restore the linux hosting back up files to windows hosting, and vice versa. Do upload the files into your windows hosting.Refer

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16
Which hosting platform should I prefer, Linux/ Windows?

Windows Hosting:Windows is the product of Microsoft, used to most common usages. The most important fact is that Wizards wait to help at any turn, tool

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17
How can I host a domain under vps hosting in WHM cPanel?

You can host your domain under VPS hosting using WHM cPanel. All you need to do is login to WHM (Web Host Manager) panel and create a new account. 

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18
Does HIOX provide apex server hosting?

Hiox India provides Oracle APEX 9i, 10g & 11g database server hosting with support for application servers like WebSphere, WebLogic, Tomcat.  APEX database management client is provided to manage the

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19
how to switch between hosting providers?

Migration of domain from external hosting provider to Hiox India is an ease.If the hosting space purchase is completed with Hiox, you will be provided with cPanel & FTP login credentials. The data

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20
I have purchased web hosting, where can I find my cPanel details ?

Your hosting order will get processed instantly once if the payment is verified.The login credentials will reach your registered mail id in few minutes after the payment is completed.The

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21
Even if I don t have a domain name, Can I buy a hosting package?

Even if I don't have a domain name, Can I buy a hosting package?Yes, you can purchase a hosting plan without a domain name. At the time of the hosting

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22
How can I check the renewal of a domain/hosting plan?

How can I check the renewal of a domain/hosting plan?To identify the renewal date of your domain or hosting plan, you can just login to your

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23
Can I use the existing hosting account for my alternate domain?

Can I use the existing hosting account for my alternate domain? If you already have hosting account with us, then it is possible to host the alternate

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24
Do you provide SSH login in shared hosting plans?

Do you provide SSH login in shared hosting plans?No, we don't provide SSH login in shared hosting plans. If you need SSH login, then you need

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25
Can I go for half yearly renewal of hosting space?

Can I go for half yearly renewal of hosting space?No, it is not possible to do half yearly renewal for a hosting space. For renewals, you need to do

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26
Will I get additional bandwidth with purchase of hosting package?

No, it is not possible to get additional bandwidth with purchase of hosting plan. If you require additional bandwidth, then you need to upgrade your existing hosting plan.Check

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27
Which is the best hosting plan for live video streaming?

Which is the best hosting plan for live video streaming?Basically the user can choose any one of the two live streaming plans. In case you stream only

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28
Are there any hidden charges added with the domain or hosting packages?

Are there any hidden charges added with the domain or hosting packages?No, there are no hidden charges added with the domain and hosting plans offered

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29
My demo account is converted into regular hosting plan. But space and bandwidth limit haven t changed.

My demo account is converted into regular hosting plan. But space and bandwidth limit haven't changed.For the above issue, send a mail to support@hioxindia.com

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30
Which hosting plan supports struts version 2?

Which hosting plan supports struts version 2?The Dedicated JVM hosting plan supports the Struts version 2. So purchase any one of the plans available

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31
I have taken a shared hosting plan. How many concurrent users are supported in that?

I have taken a shared hosting plan. How many concurrent users are supported in that?Our servers have the capacity to handle few thousand requests. But

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32
I didn t receive any confirmation mail, after placing order for domain/hosting registration.

I didn't receive any confirmation mail, after placing order for domain/hosting registration.You may not receive the confirmation mail because you have

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33
I want to buy hosting package. Will it need public IP address?

I want to buy hosting package. Will it need public IP address?No, the public IP address is not required while purchasing a hosting plan. Normally if

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34
Do you provide customized hosting package?

Do you provide customized hosting package?No, we do not provide customized hosting space at any circumstances. If needed, you can buy the hosting plan

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35
I didn t get any confirmation mail regarding the domain/hosting purchase?

I didn't get any confirmation mail regarding the domain/hosting purchase?Normally you will receive the confirmation mail for the order to your registered

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36
What is the minimum period to host a plan?

What is the minimum period to host a plan?The minimum hosting period for a plan depends upon the type and validity of a package. Validity of a package

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37
How do I know that my domain/hosting plan is going to expire?

How do I know that my domain/hosting plan is going to expire?There are two methods through which you can identify your domain/hosting plan's expiry date.

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38
Is it possible to downgrade the hosting account?

Is it possible to downgrade the hosting account?No it is not possible to downgrade a hosting account from the existing one. You can only upgrade the

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39
Can I change the domain of the hosting account?

Can I change the domain of the hosting account?Yes, you can change the domain name of the existing hosting plan. Just send a mail to support@hioxindia.com

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40
Is it possible to edit DNS to add Google apps mail in a hosting plan?

Yes, it is possible to edit DNS to add Google apps mail in hosting plan. Related FAQ:

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41
Does the hosting package include domain name?

Does the hosting package include domain name?Note that the domain and hosting are two different features.Generally, the domain does not come

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42
How to create a hosting account in Plesk 10?

How to create a hosting account in Plesk 10?Follow the below steps to create an account in the Plesk,Step 1: Login to your Plesk and click the

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43
Players Used for Live Streaming Hosting

Players Used for Live Streaming Hosting Players are tools used to customize and embed video streams into web pages. There are various tools available to display the

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44
Red5 server for Live Streaming Hosting

Red5 server for Live Streaming HostingRed5 is an Open Source Flash Server which is written in Java. This server helps to stream audio and video files to the browser.

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45
Wowza Media Server for Live Stream Hosting

Wowza Media Server for Live Stream HostingWowza Media Server is a high performance media streaming server software to stream live and on-demand video,

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46
Flash Media Server for Live Stream Hosting

FMS (Flash Media Server) is a media server from Adobe Systems which helps to stream live video and audio files. It is also used for Real Time Communication - as a chat

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47
How do I transfer my hosting from my existing Provider to Hiox India?

To transfer your hosting account from your existing Provider to Hiox India, we suggest the following steps:1) Backup your Files through hosting panel save it in your local folder.2) Purchase

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48
What is FTP in web hosting?

FTP or File Transfer Protocol File Transfer Protocol is a way of transferring files between computers. Most web hosting companies also implement an FTP server

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49
How to make Domain and Hosting order together?

How to make Domain and Hosting order together?Hioxindia offers an opportunity to apply for 'Domain & Hosting' order simultaneously. These two services

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50
Can I Get Demo Hosting?

Can I Get Demo Hosting?Yes, you could avail demo hosting with Hioxindia for 7 days by signing the below form. Do click on the below

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51
How many mails can I send in a day through my hosting account?

How many mails can I send in a day through my hosting account?Normally, you can send 50 mails per hour.The limit is only 50 mails for an hour,

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52
Will the shared hosting plan affect the speed of the server?

Will the shared hosting plan affect the speed of the server?The shared hosting does not always affect the speed of the server. It happens only on certain

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53
Do you have audio streaming hosting plans?

Do you have audio streaming hosting plans?Hiox India provides Live Streaming hosting to the customers. However, we do not have separate plans for the

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54
Is it compulsory to purchase both the domain and hosting from a single service provider?

It is not necessary to buy both the domain and hosting from a single service provider. You can purchase domain name from a provider and the hosting space from another. After that you have to update the

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55
When will I receive invoice for renewal of domain/hosting plan?

When will I receive invoice for renewal of domain/hosting plan?The new invoices for renewal of domain name or hosting package, will be generated only

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56
Why there is 50 emails per hour limit in hosting account?

All the mail servers will have limit. Normally we do not allow passage of bulk mails, spam or marketing mails in shared server. So, customers who are using shared servers cannot send bulk mails. The

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57
Is it possible to update the PHP version in Linux Shared Hosting?

Is it possible to update the PHP version in Linux Shared Hosting?No, it is not feasible to update or modernize the current PHP version in the Linux Shared

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58
Which is the best package for hosting my WordPress blog?

Which is the best package for hosting my WordPress blog?To host the WordPress blog,you can choose either Windows

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59
How to purchase demo hosting in FFMpeg hosting?

How to purchase demo hosting in FFMpeg hosting?To buy demo FFMpeg hosting package, you need to send a mail to support@hioxindia.com

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60
I forgot my password for my hosting control panel. How to recover it?

You can reset your hosting control panel password by loging in to your Hiox India client account and clicking on the Reset Password option under your hosting invoice. Once done, you will receive

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61
How to avoid spam mails in a hosting account?

To avoid the spam mails in a hosting account, you must enable Apache Spam Assassin feature. The spam assassin will restrict spam mails from entering

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62
Can I add additional domain in the demo hosting pack?

Can I add additional domain in the demo hosting pack?No, it is not possible to include an additional domain in a demo pack. In the demo package, a customer

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63
Is it possible to migrate from Windows hosting plan to Linux hosting plan?

Yes, it is possible to migrate from windows to linux hosting and vice versa.Please refer to the tutorial link below that guides you

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64
How many email accounts can be added in a hosting account?

How many email accounts can be added in a hosting account?You can create unlimited e-mail accounts in your hosting account. Any how it depends upon the

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65
How to upgrade my web hosting package?

The digital platform is rapidly expanding in the world. This pushes everyone to ensure the speed, flexibility, and adequate security of their website. For some startups, basic shared hosting is well

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66
What is Dedicated or Private JVM hosting?

What is Dedicated or Private JVM hosting?This hosting plan is applicable for medium and large scale java applications. It provides 'NGASI Application

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67
What happens if I change the domain in the hosting end?

What happens if I change the domain in the hosting end?You cannot be able to view your site if you have modified the domain name in the hosting end.

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68
What are the two types of transfer available?

What are the two types of transfer available?Normally there are two kinds of transfers are available. The first one is simply changing the hosting server.

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69
Can I get discount for renewal of a domain/hosting?

Can I get discount for renewal of a domain/hosting?No, it is not possible. Generally discount cannot be given for the renewal of a domain or hosting

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70
How can I access Cpanel, before the domain is mapped to hosting space?

How can I access Cpanel, before the domain is mapped to hosting space?During the initial setup, you would have received a mail with the details of the

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71
Can I change the domain name associated with hosting space?

Yes, you can change/modify the domain name associated with hosting space using Domain Swapping option in Hiox India client account.Check out here the steps on 

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72
How can I restart the application server in VPS hosting plan?

How can I restart the application server in VPS hosting plan?If you have purchased any VPS hosting plans, then you can use the Shell

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73
How to change the permissions for files or folders in windows hosting?

How to change the permissions for files or folders in windows hosting?Please refer to the below tutorial to know how to change file and folder permission

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74
Does the shared hosting packages support Remote Upload feature?

Does the shared hosting packages support 'Remote Upload' feature?The Remote Uploading feature/facility is directly supported in shared hosting. We cannot

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76
How can I host unlimited domains in my hosting account?

How can I host unlimited domains in my hosting account?If you want to create unlimited domains in your hosting account then you should buy either

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77
What is the difference between domain reseller and hosting reseller?

The difference between domain reseller and hosting reseller is, if you are a domain reseller you can sell the domains to your clients under your account and fix price for them. If you are a hosting reseller,

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78
How to renew a domain/hosting package?

How to renew a domain/hosting package?Renewing the domain/hosting packages on time is always advisable to ensure the smooth run of your website in the

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79
Is it possible to change the demo hosting from Linux to Windows?

Is it possible to change the demo hosting from Linux to Windows?No, it is not possible. Once a demo hosting package is provided to a customer, then it

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80
What to do when the webspace was overused?

In this situation, you have two options. Either you have to bring down the space usage or else you have to upgrade your hosting space to next package.Just delete the unwanted files in the server

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81
How to create a hosting account in reseller account in Plesk 9?

How to create a hosting account in reseller account in Plesk 9?Follow the below steps to create a hosting account in reseller account in Plesk 9.Step

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82
How to terminate a hosting account in reseller account in Plesk 9?

How to terminate a hosting account in reseller account in Plesk 9?Follow the below steps to terminate a hosting account in reseller account in Plesk

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83
How many domains can be hosted in Linux unlimited hosting plan?

How many domains can be hosted in Linux unlimited hosting plan?Currently, we are providing three unlimited packages in Linux hosting. The unlimited

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84
What major hosting plans are offered as demo package?

What major hosting plans are offered as demo package?We do offer demo package in all the hosting packages. The hosting type which are offered as demo

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85
What should I do to get additional grace period to renew my hosting space?

What should I do to get additional grace period to renew my hosting space?Customer who requires additional grace period, should send a mail to

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86
How many pages can I create in my hosting account?

How many pages can I create in my hosting account?You can create unlimited webpages in your hosting account. But it is limited by the Space

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87
What to do if I don t want to use the domain/hosting plan further?

What to do if I don't want to use the domain/hosting plan further?If you don't want to use the domain/hosting packages you have, you may simply leave

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88
Will there be any additional benefit in renewing a domain/hosting before the expiry date?

Will there be any additional benefit in renewing a domain/hosting before the expiry date?No, there will not be any extra benefits on renewing a domain

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89
How to get MVC support for ASP.NET in Windows Hosting?

How to get MVC support for ASP.NET in Windows Hosting?The MVC by default, is not applicable in our Windows Hosting Packages.

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90
Is it necessary to have a domain to buy Static IP?

Is it necessary to have a domain to buy Static IP?No, it is not necessary to have a domain to buy a

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91
Can I buy the Static IP for a month?

Can I buy the Static IP for a month?No, we do not provide static ip on monthly basis. Customers can buy it for a period of 11 months only. We will

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92
Is it possible to activate a terminated account?

Is it possible to activate a terminated account?Once the account is terminated no files related to the domain / hosting will be available in the server.

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93
Do you provide whm panel with linux hosting plan?

No, the whm panel will not be provided with linux hosting plan. Purchase a Linux Reseller Package to get the WHM

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94
How can I manage my clients domain?

Use 'WHM' panel to manage and control the domains of your clients. Use this link to know how to login to WHM.

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95
What is the difference between a customer and a reseller?

What is the difference between a customer and a reseller?The difference between a reseller and a customer is that, Resellers

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96
Is it possible to cancel the domain or hosting order?

A Domain ordered can be cancelled only within 5 days from the registered date. This feature may not be available on certain domain extensions.A hosting

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97
How long the discount will be valid for a hosting package?

How long the discount will be valid for a hosting package?Discount offered for a hosting package will be valid for one year only. It cannot be continued

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98
What to do when a hosting plan is scrapped by the service provider?

What to do when a hosting plan is scrapped by the service provider?If the service provider removes a hosting package suddenly, then customers will be

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99
Is Domain and Hosting expiry the same?

Is Domain and Hosting expiry the same?No, Domain and Hosting expiry are two different things. Since Domain Name and Hosting are two different services,

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100
Can I renew my domain and hosting before the renewal period?

Can I renew my domain and hosting before the renewal period? Yes, you can renew your domain or hosting before the renewal period. Follow the below steps

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101
Why my site shows as Page not found?

Why my site shows as Page not found?If you haven't update your nameserver details properly, you might receive 404 - Page Not Found when you try to access

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102
Can I upgrade hosting plan before the payment is confirmed?

Can I upgrade hosting plan before the payment is confirmed?No, it is not possible to upgrade a hosting package before the payment is confirmed. Customer

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103
Will there be any raise in price of both domain amp hosting packages?

Will there be any raise in price of both domain & hosting packages?Yes, definitely there will be change in the price level. Note that the price of both

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104
How many domains can be mapped with a hosting plan?

How many domains can be mapped with a hosting plan?Only a single domain can be mapped with a hosting plan.

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105
When managing two domains in a hosting account, will it have any difference while using FTP?

When managing two domains in a hosting account, will it have any difference while using FTP?No, there won/'t be any difference. Normally, it will have

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106
If a hosting account was terminated will it affect the database?

If a hosting account was terminated will it affect the database?Yes. If the hosting account was terminated, then the entire data including the database

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107
Recently added new domain in the existing hosting plan is not working. What can I do?

Recently added new domain in the existing hosting plan is not working. What can I do?It might be that you may not have updated the name servers or else

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108
I already have two domains. Can I buy one more domain for my hosting account?

I already have two domains. Can I buy one more domain for my hosting account?Yes, Customer are entitled to buy any number of domains mentioning the same

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109
If a customer upgrades a hosting plan, will he get additional features?

If a customer upgrades a hosting plan, will he get additional features?No, customer will not be provided with any additional features for the upgradation

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110
Do you offer any free hosting service?

No, we do not offer free hosting services. However you can get demo hosting package at free of cost. The demo pack will be valid for only 7 days. To

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111
Can u delete all the data in my hosting account and make it as new?

Instead of deleting data, we will terminate your existing account and create a new hosting account.In order to do so, raise a Ticket or send mail to support@hioxindia.com

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112
When does the service provider terminates a hosting account?

When does the service provider terminates a hosting account?If in case, the user fails to renew his hosting account even after its expiry date and if

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113
How to buy a demo hosting package?

How to buy a demo hosting package?Initially, you need to sign up with Hiox India to purchase a demo hosting package. Use this link

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114
Does the path of a folder differ from one hosting to another?

Does the path of a folder differ from one hosting to another?Yes, the path might change depending upon on the hosting space purchased by a customer.

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115
I had renewed my domain. But I received mail stating that hosting needs to be renewed?

I had renewed my domain. But I received mail stating that hosting needs to be renewed?You might have own both domain and hosting from us. In such case,

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116
Name the hosting plan which is self manageable?

Name the hosting plan which is self manageable?CPanel VPS is a self manageable hosting plan/package.

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117
My domain and hosting is going to expire how can i continue?

You can continue with your domain or hosting after renewal process is done. Follow the steps given below to renew.Step 1: Go to

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